Measurable, systematic quality assurance

Feedback management

Our technology, which we develop and upgrade continuously, is the most important feature in our quality management. Our system takes all the ratings received from proofreaders, project managers and customers to calculate a dynamic ranking of our specialist translators. So you see: it’s not enough for them to apply successfully. They need to prove the quality of their work time and again. Each year we collate and analyse roughly 56,000 data entries precisely for this purpose.

DIN EN 15038

Flawless quality with standards according to DIN EN 15038

ISO 9001

Ms Kernchen is a certified ISO 9001 auditor

5 years of

professional experience as a basic requirement for our experts

A detailed look at our 360° rating system

Our rating system comprises eight criteria with up to five stars as an assessment of our specialist translators. These assessments, which we analyse continuously, give us clear data and facts on the quality of our translations and the reliability of our translators. It is not enough to consider merely linguistic criteria within these assessments, which is why we also rate project information such as punctuality. This way we can tell at a glance who would be the ideal specialist translator for your project. As our customer, you are warmly invited to contribute actively in our quality assurance. Simply use the convenient dashboard feature to give us your feedback after each project.

Our rating portal

We need just one click to find the most-qualified specialist translator for your project.

360° rating

Translation quality, reliability and staff service are all included in the rating

  • Ratings index
  • Ratings
This might interest you

Three-stage selection procedure

We locate the best language specialists for you.

Our three-stage selection procedure for specialist translators is among the toughest in the industry.

Quality management

Quality is more than a promise

Our quality manager is a certified auditor according to ISO 9001. Her sole task is to maintain and improve our quality.


Because simple is good.

You order and receive your translations simply and easily on your dashboard. Our convenient tracking feature lets you check the progress of your projects at any time! And if anything changes – for instance your address, account data or cost centres– just go to the dashboard to let us know.

Your contact
Paulina Gozdzicka-Kernchen
Paulina white
Paulina square